AI agents for e-commerce,
answering while the sale is still live.
Most order-status and pre-purchase questions don't need a human — they need a fast, correct answer. We build AI agents that answer from your real catalog and order data, any time of day, and hand off to your team only when it actually needs a person.
Serving UK and EU retailers: GDPR, EU AI Act, and data residency options are covered on our Trust & Safety page.
Support and sales,
colliding in one inbox.
For most online retailers, support questions ("where's my order") and sales questions ("will this fit") arrive in the same channel — WhatsApp, live chat, or both — and both kinds queue up the moment the team is offline. Sales questions are the more expensive ones to leave waiting: a shopper who doesn't get an answer while they're still deciding often doesn't come back.
We've built this for a real e-commerce brand — see the WhatsApp sales and support case study — and the pattern generalizes: answer what can be verified immediately, and route what can't to a person with full context attached.
Grounded answers,
not generated ones.
The agent answers from your actual data — not from a model's memory of what a product page usually says.
Sizing, material, availability, and order-status answers are checked against your live product and order data. If it can't verify an answer, it says so instead of guessing.
Pre-purchase questions get answered while the customer is still in the conversation, not the next business day — on whatever channel they're already using.
Refunds, complaints, and anything ambiguous route to a human with the full conversation and order history already attached, so the customer doesn't repeat themselves.
Built on top of
what you already run.
No new app for customers to learn, and no new backend for your team to adopt. The agent connects to your existing channel and data layer.
The underlying agent framework — scoped tool access, evals before launch, human escalation paths.
How the agent connects to your order management, inventory, and catalog systems without new infrastructure.
How this played out for a real e-commerce brand — the problem, the approach, and the outcome.
Before you
book a call.
The questions we get asked most about AI for e-commerce — answered straight, no sales pitch.
Can an AI agent handle order-status questions without access to our backend?
No, and that's deliberate. The agent looks up the actual order through your existing order and inventory systems rather than guessing — if it can't verify an answer, it says so instead of making one up. We connect to what you already run; you don't stand up new infrastructure first.
What channel does this run on — do customers need a new app?
Whatever channel your customers already use — WhatsApp Business, live chat on your site, or both. No new app, no new number to learn.
Does this replace our support team?
No. It takes the repetitive, verifiable questions — order status, sizing, availability — off your team's plate, and routes refunds, complaints, and anything ambiguous to a human with the full conversation and order history already attached.
How long does this take to build?
A scoped first deployment — one or two channels, a defined set of question types — typically runs a few weeks, not months. We price by milestone so you know the number before you sign.
Tell us what
you're trying to build.
Book a 30-minute call — we'll tell you honestly whether an agent on WhatsApp, chat, or wherever your customers already are, makes sense for you.