AI Agent Testing & Evaluation

Test what an AI agent
will do before customers find out.

Golden datasets, tool-call validation, adversarial testing, and regression gates — wired into your release process, not a one-time report that goes stale in a month.

Good fit: an agent that takes real actions you cannot afford to get wrong Poor fit: a low-stakes prototype nobody depends on yet
What this solves

Find out what it will do
before customers do.

Most agent failures aren't visible until a customer hits the exact edge case nobody tested. We build the evaluation layer that catches it first — golden datasets, tool-call validation, adversarial testing, and regression gates wired into your release process.

This is the natural complement to AI agent development and LLMOps/AgentOps — build, evaluate, and operate as one discipline, not three disconnected steps. It matters even more for multi-agent systems, where a failure can originate in one agent and only surface as a wrong outcome several steps later in a different one.

Eval strategy

What we actually
test for.

01
Golden datasets
Representative inputs with known-correct outputs, scored on every change.
02
Tool-call & action validation
Arguments checked against schema before an action is allowed to execute.
03
Adversarial & boundary tests
Inputs deliberately designed to push the agent outside its intended scope.
04
Permission & escalation tests
Confirming the agent respects access boundaries and escalates when it should.
05
Retrieval & groundedness evaluation
Checking that answers are actually supported by retrieved sources, not invented.
06
Regression testing in CI/CD
Every prompt or model change scored against the baseline before it ships.
07
Model/provider swap testing
Confirming behavior holds when the underlying model changes.
08
Online monitoring & trace review
Live traffic sampled and scored, with human review on the cases that matter most.
Deliverables

What you
actually get.

An eval plan, a test set built from real and representative inputs, a working harness, a baseline score, agreed release thresholds, a monitoring dashboard, and a remediation backlog ranked by severity — not a slide deck summarizing findings you can't act on.

Eval-set categoryExample compositionWhat it catches
Happy-path tasks~40% of set — the core workflows the agent is built forBaseline regression on the common case
Edge cases~25% — ambiguous phrasing, incomplete inputs, unusual but real requestsGraceful degradation instead of a confident wrong answer
Adversarial / out-of-scope~20% — deliberate attempts to push the agent outside its permissionsScope violations and prompt-injection-style attacks
Regression cases~15% — past failures, kept permanently in the setA fixed bug quietly coming back on a later model or prompt change

Release thresholds are agreed per category before launch, not set generically — a typical structure requires ≥98% pass on happy-path tasks, ≥90% on edge cases, zero tolerance on adversarial/scope-violation tests, and no regression-case failures, with any miss blocking the release rather than shipping with a known issue and a follow-up ticket.

Human scoring & reporting

What the dashboard
actually shows.

Automated scoring catches most cases; a sample of live traffic still gets human review, because some failures only a person recognizes as wrong.

01Human-reviewed sample

A defined percentage of live traffic (higher for new releases, lower once stable) is scored by a reviewer against a rubric, not just a pass/fail model judge.

02Pass-rate trend by category

The dashboard shows pass rate per eval category over time, so a regression shows up as a trend line, not a single bad report after the fact.

03Severity-ranked backlog

Every failure is logged with severity and frequency, feeding a backlog your team can actually triage instead of a wall of raw transcripts.

Engagement models

Audit once,
or operate continuously.

01Fixed-scope audit

A point-in-time evaluation of an existing agent, with a written report and severity-ranked findings.

02Ongoing evaluation

The harness runs on every release, with monitoring and a dashboard your team owns.

03Built alongside development

Evaluation designed in from day one on a new agent build, not retrofitted after launch.

Proof

Guardrails that
caught the problem first.

Our agent guardrails case study describes the class of failure this service exists to prevent: an agent taking the wrong action silently, caught only after the fact. Schema enforcement, whitelists, and human-in-the-loop gates turned that into a rejected call before execution instead of a cleanup afterward.

Why Dwayo

No sales pitch,
just how we work.

We build agents too

Evaluation design comes from people who've shipped the thing being evaluated.

Findings are ranked, not just listed

You get a prioritized backlog, not a wall of observations.

Wired into your CI/CD

Regression testing runs where your team already ships code.

Full handoff

You own the harness and dashboard at completion, not a locked black box.

Stack

Tools we've shipped
in real projects.

Common questions

Before you
book a call.

Can you test an agent we did not build?

Yes — a fixed-scope audit of an existing agent is one of our two engagement models. We review the architecture, build a golden dataset, and hand you a report with concrete findings and severity ratings.

What is a golden dataset and why do we need one?

A set of representative inputs with known-correct outputs, used to score every change before release. Without one, "did this change make the agent better or worse" is a guess instead of a measurement.

How do you test tool calls specifically?

We validate the arguments an agent passes to a tool against a schema, check permission boundaries are respected, and run adversarial inputs designed to push the agent outside its scope.

Does this replace our existing QA process?

No — it extends it. Standard QA tests deterministic code paths; agent evaluation tests probabilistic behavior across a distribution of inputs.

What do we get at the end of the engagement?

An eval plan, a test set, a working harness, a baseline score, agreed release thresholds, a monitoring dashboard, and a remediation backlog ranked by severity.

How do you structure a release threshold so it actually blocks a bad release?

Per-category pass rates agreed before launch — typically near-100% on core happy-path tasks, a lower but still high bar on edge cases, and zero tolerance on adversarial or scope-violation tests. Any miss blocks the release; it's a gate, not a report that gets read after the fact.

Is testing fully automated, or does a person review anything?

Both. Automated scoring against the golden dataset runs on every change; a sampled percentage of live traffic also gets human review against a rubric, because some failure modes only a person reliably recognizes as wrong.

Get started

Tell us what
the agent is allowed to do.

Book a 30-minute call — we'll scope an audit or an ongoing evaluation setup based on what's actually at stake.